Position Summary:

As our Front Desk Host, you will be the face of Bolt Farm Treehouse, creating a memorable welcome, a smooth stay, and a warm farewell for every guest. You will assist with check-in and check-out, respond to inquiries, support on-site events, and curate meaningful interactions to ensure guests’ satisfaction and delight. If you have a passion for hospitality and enjoy fostering unforgettable experiences, we’d love to meet you.

About Us

Bolt Farm Treehouse is an award-winning, mountaintop retreat & spa in Tennessee. We create unforgettable experiences in nature-immersive settings, providing a sanctuary for deep connection and renewal and enabling people to realize their fullest potential. We blend million-dollar views, one-of-a-kind accommodations, and top-tier hospitality to offer premier wellness retreats and romantic getaways where guests can celebrate life’s key moments and reconnect with what truly matters. We strive to be the #1 retreat in America for strengthening relationships, impacting 100,000 people annually through transformative experiences. We cultivate a positive, drama-free workplace where every team member feels valued, supported, and inspired for personal and professional growth. Our team, driven by love and a strong work ethic, creates a positive impact on the world.

Meaningful work. Meaningful relationships.

Company Core Values

• Best is the Standard – Excellence is the only standard.
• All-In – Commit fully, take ownership, and give your best.
• Move Fast – Speed and efficiency drive success.
• Wow Every Guest – Create exceptional experiences that leave a lasting impact.

Why Join Us?:

• Competitive Pay: We offer top-of-market salaries to reward your expertise.
• Performance Bonuses: Weekly incentives tied to personal performance and results. 
• Self-Care Allowance: We support your well-being.
• Exclusive Discounts & Free Stays: Enjoy the beauty of Bolt Farm Treehouse yourself with employee perks.
• Growth-Focused Environment: We invest in your personal and professional development with ongoing training.

Key Responsibilities:

• Warmly greet and welcome guests, supporting check-in, check-out, and accommodation assignments.
• Conduct property tours and assist with guest requests, including restaurant reservations, car services, and local recommendations.
• Proactively resolve guest complaints and facilitate re-bookings.
• Assist in event planning and execution, including setting up and breaking down dining experiences.
• Maintain a clean and organized workspace and guest-facing areas.
• Oversee merch & sales inventory

Requirements:

• At least 1 year of experience in a similar hospitality role.
• Tech-savvy and comfortable with cloud-based applications.
• Proficient in Google Suite and computer skills.
• Strong verbal and written communication skills.
• Self-motivated, organized, and goal-oriented with a track record of success.

The Person We're Looking for Will Have:

• A passion for hospitality and delighting guests.
• Strong relational skills with a magnetic, charming demeanor.
• Comfort with sales and a proactive attitude.
• Attention to detail and thoroughness.
• Excellent customer service skills.

Previous food and beverage experience preferred.

Position Type: Full Time/Part Time
Location: On Site (Whitwell, TN)
Salary: Competitive

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