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Lead with care, maintain with excellence, and ensure unforgettable stays

About Us

Open Position | Full-Time | On-site - Whitwell, TN

Bolt Farm Treehouse is an award-winning, mountaintop retreat & spa in Tennessee. We create unforgettable experiences in nature-immersive settings, providing a sanctuary for deep connection and renewal and enabling people to realize their fullest potential. We blend million-dollar views, one-of-a-kind accommodations, and top-tier hospitality to offer premier wellness retreats and romantic getaways where guests can celebrate life’s key moments and reconnect with what truly matters. We strive to be the #1 retreat in America for strengthening relationships, impacting 100,000 people annually through transformative experiences. We cultivate a positive, drama-free workplace where every team member feels valued, supported, and inspired for personal and professional growth. Our team, driven by love and a strong work ethic, creates a positive impact on the world.

Meaningful work. Meaningful relationships.

Company Core Values

• Best is the Standard – Excellence is the only standard.
• All-In – Commit fully, take ownership, and give your best.
• Move Fast – Speed and efficiency drive success.
• Wow Every Guest – Create exceptional experiences that leave a lasting impact.

Position Summary:

As a Reservations/Sales Agent, you will engage with potential guests via phone, email, and chat, utilizing proven sales strategies to convert inquiries into bookings. Your goal will be to provide a memorable customer experience while achieving sales targets and contributing to the overall success of the team.

Why Join Us?:

• Competitive Pay: Rewarding compensation for your hard work.

• Performance-Based Bonuses: Extra incentives for reaching and exceeding sales targets.
• Remote Work: Flexibility to work from anywhere.
• Free and Discounted Stays: Enjoy Bolt Farm Treehouse perks and accommodations.
• Professional Development: Ongoing opportunities to grow personally and

Key Responsibilities:

• Sales and Reservations: Handle incoming inquiries and convert them into confirmed reservations through phone, email, and chat.
• Guest Assistance: Help guests select accommodations and services that match their preferences, upselling when appropriate.
• Reservation Management: Process reservations, payments, cancellations, and re-bookings with accuracy.
• Revenue Maximization: Use sales techniques to upsell additional services and exceed revenue targets.
• Customer Service Excellence: Address guest inquiries and concerns promptly, ensuring a seamless experience from start to finish.
  

Requirements:

• A passion for sales and customer service.
• Minimum of 2 years of experience in a similar sales or customer service role.
• Tech-savvy with experience using cloud-based systems and Google Suite.
• Availability to work weekends (Thursday-Monday).
• Strong sales, problem-solving, and communication skills.
• Detail-oriented with excellent organizational abilities.
• Previous experience in the luxury hospitality industry is a plus

Position Type: Full-time
Location: Hybrid (Mostly Remote)

Note: Referral reward payable after six months of employment.